During my training at Sprint I have decided one thing (other than the things that I already decided about that job)...too many acronyms can be a bad thing...
Sprint REALLY likes to use acronyms for things...we have GUEST, CARE, FIRE, STAIRS, and even LAMA...all which are related to customer service and how to handle almost every kind of customer situation...there are acronyms for different websites with resources, such at MyUE, SPOT, HRSS, amongst others...the POS systems are RMS and FDT...I know that there are more that I am forgetting and I know that I won't remember what they all mean when I get into the "real world" (aka The Sprint Store) nor will I remember which ones to use when someone decides to chuck their broken cell phone at me (which I have been told is a possibility) so for now...pile on the acronyms!
TTFN
-- Kelly ( :
1 comment:
I think that officially they are Point of Sale or Point of Service, yes, but I know that we all know their unofficial titles...
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